The Fatimah Foundation
  • Home - Whaarangi
  • ABOUT US - KO WAI MĀTOU
    • GOVERNANCE & TEAM
    • JOIN THE TEAM
    • ABOUT FATIMAH
  • SERVICES-A MĀTOU RATONGA
    • FAMILY HARM
    • MENTAL HEALTH
    • WELL SERVICES
    • BUDGETING SERVICE
    • Referral Form
    • Google Translate
  • CONTACT US
  • Privacy
  • TESTIMONIALS
  • Gallery of Progrmmes
  • SEVERE WEATHER RESPONSE
  • FIND OUR MORE
  • More
    • Home - Whaarangi
    • ABOUT US - KO WAI MĀTOU
      • GOVERNANCE & TEAM
      • JOIN THE TEAM
      • ABOUT FATIMAH
    • SERVICES-A MĀTOU RATONGA
      • FAMILY HARM
      • MENTAL HEALTH
      • WELL SERVICES
      • BUDGETING SERVICE
      • Referral Form
      • Google Translate
    • CONTACT US
    • Privacy
    • TESTIMONIALS
    • Gallery of Progrmmes
    • SEVERE WEATHER RESPONSE
    • FIND OUR MORE
The Fatimah Foundation
  • Home - Whaarangi
  • ABOUT US - KO WAI MĀTOU
    • GOVERNANCE & TEAM
    • JOIN THE TEAM
    • ABOUT FATIMAH
  • SERVICES-A MĀTOU RATONGA
    • FAMILY HARM
    • MENTAL HEALTH
    • WELL SERVICES
    • BUDGETING SERVICE
    • Referral Form
    • Google Translate
  • CONTACT US
  • Privacy
  • TESTIMONIALS
  • Gallery of Progrmmes
  • SEVERE WEATHER RESPONSE
  • FIND OUR MORE

MENTAL HEALTH SERVICES

Contact Us

Mashwara Counselling Services

A Fatimah Foundation service for everyone with a focus on supporting Ethnic, Migrant and Former Refugees communities, families and individuals

6/115 Church Street, Ōtāhuhu, Auckland 1062, New Zealand

Phone 0800 222 432 mashwaracs@fatimahfoundation.org.nz

Reach out!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Cancel

MASHWARA COUNSELLING SERVICE

Community Centred, Person Centred, Culturally Responsive, Strength Based

 At Fatimah Foundation, our counselling and psychological services are grounded in aroha, spiritual care, and cultural understanding.


We specialise in supporting individuals and whānau who have experienced trauma, displacement, and complex life challenges. Our experienced and ethnic counsellors and psychologists provide care in a range of languages, so you feel safe, seen, and deeply understood from the very first conversation.


Arabic, Dari, English, Persian, Spanish 


Whether you're navigating grief, family violence, addiction, mental distress, or the upheaval of life’s major transitions, our team brings calm, compassion, and clarity to hold you through it. With particular care for vulnerable youth and former refugees, we walk alongside those who carry stories of loss, resilience, and hope.


We offer expert support across the lifespan — working with children, teenagers, adults of all genders, senior adults, and whole families. Our team includes a dedicated child counsellor and professionals trained in culturally safe, trauma-informed practice that honours both faith and whakapapa.


To make our support accessible, we offer sessions online, by phone, or kanohi ki te kanohi (in person) — always grounded in relationship, connection, and care.

This is not just counselling.  It’s a sacred space to breathe, to be held, and to heal.

🌿 What We Offer

  •  Support for individuals and whānau facing trauma, displacement, and complex life challenges
     
  • Compassionate, culturally safe care in multiple languages
     
  • Services that honour your background, journey, and identity
     
  • Care across the lifespan — including children, youth, adults, elders, and families
     
  • A dedicated child counsellor as part of our team
     
  • Expertise in supporting those affected by:
     
    • Grief and loss
       
    • Family violence
       
    • Addiction and recovery
       
    • Mental health challenges
       
    • Major life transitions
       
  • Specialist focus on vulnerable youth and former refugees
     
  • Flexible delivery: online, by phone, or in person
     
  • Always grounded in connection, care, and relationship

🧠 Trauma-Informed Counselling

 Our trauma-informed counselling offers compassionate, specialist support for individuals living with the effects of trauma. We create spaces of safety, resilience, and healing, walking with you toward restoration and wholeness.

We provide expertise in:

  • Trauma management
     
  • PTSD support
     
  • Integrated trauma care
     
  • EMDR therapy (Eye Movement Desensitisation and Reprocessing)
     
    • A proven technique that supports healing from trauma and distressing life experiences
       
    • Involves guided eye movement while processing difficult memories
       
    • Helps reduce emotional intensity and promotes long-term recovery
       

All sessions are delivered by a registered mental health practitioner with specialist training in trauma care.

Please be aware, Fatimah Foundation is not a crisis mental health service. Below are some helpful phone numbers that you can call outside of normal working hours. If it is an emergency situation, please call 111.

Mental Health Help Lines

Directory of Health Listings

www.healthpoint.co.nz

Mental Health Crisis Team

(09) 486 8900

Waitemata District (Wellsford to North Shore) health board mental health services.

Auckland Mental Health Services 24 Crisis Helplines 


Auckland Central: 0800 800 717, 24 hours a day, 7 days a week.

  • North Shore: (09) 486 8900
  • Henderson: (09) 822 8501
  • Rodney: (09) 427 0360
  • Auckland (East and South) 
  • (09) 261 3700 
  • After hours: 0800 775 222

Youthline If you are under 18 years of age.

Call the Youthline on 0800 787 984 for advice and referral to services for young people 

Phone 0800 376 633 

https://youthline.co.nz/    


Life Line

https://www.lifeline.org.nz/

0800 543 354
(0800 LIFELINE)    


1737

https://1737.org.nz/

Speak to a Mental Health Nurse After-hours service

Phone 0800 775 222      


Mental Health Foundation

www.mentalhealth.org.nz

 

National Depression Initiative

www.depression.org.nz

0800 111 757, text 4202

Talk to a trained counsellor about how you are feeling or to ask a question. 


OUTLine phone 0800 688 5463

For sexuality or gender identity issues. 

 Alcohol Drug Helpline

0800 787 797

For people dealing with alcohol or other drug problems.

 

Supporting Families in Mental Illness

0800 732 825

For families and whānau supporting a loved one who has a mental illness.





“Mental health and addiction challenges are not failures. They are calls for care, connection, and courage.”

Mental Health & Addiction

PEER TALK 

-After-hours contact numbers:

-Phone 0800 234 432 

-Peer TALK will connect you with a trained peer support worker.

-Crisis Helpline on  0800 800 717 

-Phone the Mental Health Services 24 Crisis Helpline 

-After Hours Phone 0800 775 222 to speak to a mental health nurse.

Text to Talk freephone or Text 1737 

-For other mental health and addictions,  phone line support options.

DRUG ADDICTION

phone 0800 AN TODAY or  phone 0800 26 86329

https://nzna.org/

 Alcohol Drug Helpline 

https://alcoholdrughelp.org.nz/ 

-Call the Alcohol Drug Helpline on 0800 787 797

-Free txt 8681 and we will txt you back for a free, confidential conversation


The Fatimah Foundation 2009-2025: All Rights Reserved

Charities # CC42842

 KIWIBANK: 38 9009 0498934 04 Reference: Zakat, Sadaqah, Donation, Koha  

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept

Announcement

Welcome! Check out my new announcement.

Learn more